Q: How much is the delivery charge ? it seem so high. A : Delivery is FREE within whole Korea and the price you choose online is the total price. you will pay in USA dollars. This price includes all charges and no additional hidden charges whatsoever. this price includes any applicable service fees such as a tax, happy call, delivery confirmation. Q : What is the difference between Large, Premium and upgraded items? A : Photos on our web site are designed to best reflect the value and integrity of the medium priced items. Choosing a reduced item allows you to purchase a similar arrangement that meets your budget needs. Choosing upgraded allows us the flexibility to design using more flowers, use more flowers of a higher grade, and to use a higher grade container, where applicable. Q : Will the delivered arrangement look exactly the same as the picture online? A : Occasionally it is necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of the item you have chosen. We will email you quickly if do not have your chosen item & color in our shop. Q : Do you deliver on Sundays? A : Yes, we do, please provide your order one day before and it will be delivered on Sunday as your request but we cannot guarantee if you order on Sunday. Q : How will I know if the flowers have been delivered? A : This is one of the most common questions we are asked and also our pride, we send the delivery confirmation and/or the signed name for every orders in Korea, Japan. For another countries, unlike the tracking services that we have come to expect with national and international courier services, the Koreaflowers.com and Worldwide industry has not yet adopted an international order tracking system that is "instantaneous". The best way to confirm successful delivery of your gift is usually to contact the recipient directly. If you suspect a case of non-delivery, you may also email us jmico1@kornet.net the next business day after scheduled delivery. If there has been a problem with your order we will work to correct the situation as soon as possible. Your business in important to us and we see timely delivery as a critical component of our services to you. Q : How can I trust KFDA with my money, my private information, and my important order, is the online payment system secure ? A : We have an excellent track record of over 20 years in business delivering flowers across the KFDA and throughout the world. We have processed well in excess of 100 thousand online orders without a single security incident. We do not sell customer information nor do we use it for unsolicited advertising and marketing. This site was developed to support secure online ordering using the Server Secure Syatem. This system works best when the site is viewed using Microsoft's Internet Explorer or Netscape's Navigator browser. Q : Why do I have to re-enter my information each time I order? A : Please email us jmico1@kornet.net if you wish to make multiple orders, or order one item to multiple recipients and then we will contact you as soon as possible. However,we need the credit card information for each orders, as a security measure we do not retain a database of customer payment method in our company. it is necessary to re-enter it. We will be happy to accommodate your needs. To change your message or any correction you can always send us an E-mail or call to our Head Office in Japan or Korea at Tel : 82 830 5599 or Fax to 2 830 5448 Q : Can I pay through another methods than Master or VISA Credit Cards ? A : We accept REDIT CARD / PAYPAL / BANK ACCOUNT. Q : I have a special request - can it be fulfilled all the time ? A : Do not hesitates to contact us if you have any floral or add another item , it will be very easy way to make a new item by customer's request. Q : Can I choose the date and time of delivery? A : Yes, you will be able to choose your preferred date and time of delivery. Q : What time zone is KFDA in? A : Our central processing department is in Japan and Korea Time Zone which is GMT + 9:00. We are open seven days per week with extended weekend and Holiday hours.